At UN COLLECTION, we want you to be happy with your purchase.

If you receive a product that qualifies for a return under this policy, you may request a return within [7 DAYS] of delivery.

1. Return Eligibility

To be eligible for a return, the product should generally:

  • Be unused
  • Be unworn
  • Be unwashed
  • Be free from stains, perfume, makeup, or other marks
  • Have all original tags attached
  • Be returned with original packaging where applicable
  • Be in resalable condition

Products that do not meet these conditions may not be accepted.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, clearance, promotional, or other applicable reasons.

Any product-specific return restrictions will be communicated on the product page or at checkout where applicable.

3. Wrong or Damaged Product

If you receive:

  • A wrong product
  • A damaged product
  • A defective product
  • A missing product

please contact us at [CUSTOMER SUPPORT EMAIL] within [X DAYS] of delivery.

Please provide your order number and clear photographs/videos of the product and packaging.

4. Return Request

To request a return, contact:

Email: [CUSTOMER SUPPORT EMAIL]

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Required photographs/videos where applicable

Our team will review the request and provide further instructions.

5. Return Shipping

Return shipping arrangements may vary depending on the reason for return.

For approved returns due to an incorrect, damaged, or defective product attributable to us, UN COLLECTION may arrange or reimburse return shipping according to the circumstances.

For other eligible returns, [STATE WHETHER RETURN SHIPPING IS FREE / CUSTOMER-PAID].

6. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refunds may be issued to the original payment method or through another appropriate method, depending on the payment type and circumstances.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

7. Cash on Delivery Orders

For Cash on Delivery orders, refunds may require bank-account or other payment details to process the refund.

You may be asked to provide accurate information necessary for completing the refund.

8. Exchange

Product exchanges are subject to availability.

If the requested size or product is unavailable, we may offer another appropriate resolution according to the circumstances.

9. Sale & Discounted Products

Products purchased during special sales, clearance campaigns, or promotional offers may have different return or exchange conditions.

Please check the product/offer terms before placing an order.

10. Cancellation vs Return

Cancellation refers to stopping an order before it is shipped or otherwise processed.

A return applies after the product has been delivered.

Please refer to our separate Cancellation Policy for cancellation conditions.